PLEASE NOTE: Our customer service team work hard, Monday-Friday from 9:00AM-5:30PM (GMT). We will always respond as quickly as possible, but we appreciate your patience at this time.
Once you’ve placed your order, please allow 1 - 2 business days for the order to be packed and shipped from our warehouse. Once shipped, you will receive an email with your tracking information so you may track the package online.
We pack our orders fast, so please get in touch ASAP if you'd like to cancel your order. If it hasn't been packed or shipped yet, we'll be able to cancel and refund you the full amount. Please contact email@example.com with your oder number and wait 72 hours for a response. Please note: we cannot guarantee modifications before dispatch.
Please contact firstname.lastname@example.org with your order number and any details and we will do our best to help you. Please note, our customers service team are super busy to wait at least 72 hours for a response.
Please note: we cannot guarantee modifications before dispatch.
Yes we currently ship worldwide
We sincerely apologise that you received a damaged item. Please send us a photo to email@example.com and your information, and we will be more than happy to help you with a resolution.
Our returns forms are available on site, please find all returns information here.
Yes, you have to cover postage for a return. TALATONA will cover postage if the item is faulty, however, this is subject to our returns policy that you can find here.
TALATONA is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government.
We regularly update our page with new stock, or returned stock. You can sign up to your size on the chosen product and be notified when it becomes available.
TALATONA affiliate program is by invite only. If you are an influencer who is interested in working with us, you may submit your information for consideration here or email firstname.lastname@example.org